Privacy policy

What we collect and why

PIPEDA, the federal law for private-sector organizations, governs the personal information we handle. A successor bill was before Parliament in 2026 but had not passed when we wrote this; we'll revise the policy if it does.

A quote request asks for a short list of things, each with a job to do:

• Name, email and mobile number, for contact about this job.
• Street address and postal code, to find a pro who works at that address.
• What needs fixing, including any heritage permit, heritage grant or condo detail that could change the quote.
• Photos and files, which are optional and often the most useful part.
• Your marketing choice: whether the optional box was ticked, and when.

The contact page collects your name, contact details and message. We use this to route and follow up requests, reply, keep proof of consent and improve the service. Personal information is not something we sell.

Photos you upload

A picture of the whole window, a frame corner or the grille pattern tells a pro more than a paragraph, so photos travel with your request. Aim at the glass rather than the room, leave people and paperwork out of shot, and ask us to erase our copies when the work is finished.

Who we share it with: independent local pros

We pass a request to one independent business at a time, chosen by the kind of work: a glass specialist for sealed units, broken panes, mirrors and shower glass; a door installer for patio, entry and storm doors; or a trade that restores heritage wood windows. That business receives your contact details, address, description and photos, and holds its own copy under its own privacy obligations. If a pro can't take the job on, we may offer it to another, and we'll name the business holding your request if you ask.

Contracted service providers run the hosting, forms, email and text delivery, and analytics. Some keep data on servers in the United States, where it is subject to US law, including access by authorities there.

We release information when a law obliges us to, or to investigate fraud or misuse. Your details are never handed to anyone for their own advertising.

Cookies and analytics

Forms here depend on cookies and similar tools, which also show us which pages, searches and ads bring in requests, drawing on your IP address and device type. Your browser settings let you refuse or clear cookies.

Emails, texts and calls (CASL and do-not-call)

Sending a request means we may share it with a pro as set out above, and we and that pro may contact you about it. Canada's Anti-Spam Legislation treats an inquiry as short-term permission to discuss it, not a standing licence to market (CRTC guidance). Newsletters and offers therefore reach only people who choose them with the separate, unticked box, and any commercial email or text from us names us as the sender and carries an unsubscribe we honour without delay.

Told a pro to stop calling? The National Do Not Call List rules oblige them to comply. Tell us too, and your details won't go to anyone else.

Retention and security

Records stay only while needed for your request, proof of consent and our legal obligations; then we delete them or remove anything that points to you. Access is on a need-to-know basis. Where a breach could seriously harm you, PIPEDA requires notice to you and to the Privacy Commissioner, and we would give both.

Your choices and how to contact us

You may ask for a copy of the personal information we hold, learn which businesses received it, correct it, or withdraw consent and have it deleted, subject to records we must legally keep. Withdrawal covers our copy; the pro keeps theirs, so write to them as well. If you're unhappy with our response, the federal regulator, the Office of the Privacy Commissioner of Canada, can review a complaint.

Privacy requests come to us through the contact page, and any revision to this policy will carry a new date. Read the terms of use alongside how it works for the service itself; a quote request is where it begins.